1. Order Processing Time
- Orders placed before 12:00 PM (IST) are processed the same day.
- Orders placed after the cut-off time are processed the next business day.
- We operate from Monday to Saturday. Orders are not dispatched on Sundays or public holidays.
2. Delivery Timelines
Our products are shipped pan-India through trusted courier partners.
Estimated delivery timelines (after dispatch):
- Delhi-NCR & Metro Cities: 2–4 business days
- Tier-2 / Tier-3 Cities: 3–6 business days
- Remote / Out-of-Delivery Areas: 5–10 business days
Note: Timelines may vary based on courier network, weather, or operational delays.
3. Shipping Charges
- Prepaid Orders: ₹49–₹79 standard shipping.
- Free Shipping: Available on orders above ₹499.
- Bulk/Heavy Orders: Shipping may vary based on weight and location.
- Periodic free shipping offers may be announced on our website or social media.
4. Cash on Delivery (COD)
- COD is available for select pincodes on orders up to ₹1,999.
- A COD fee of ₹49 applies per order.
- Customers must ensure accurate address and contact details for successful delivery.
- Repeated refusal of COD orders may result in restrictions on future COD availability.
5. Tracking Orders
- Once shipped, you’ll receive a tracking ID via SMS or email.
- Tracking updates may take up to 24 hours to reflect after pickup.
- You can also contact our support team for help with tracking.
6. Address Changes
- Address changes can only be made before dispatch.
- Once shipped, address modifications are subject to courier service policies.
7. Return to Origin (RTO)
- If an order is undeliverable due to wrong address, repeated delivery attempts, or refusal, it will be marked as Return to Origin (RTO).
- For prepaid orders, a refund will be initiated after deducting two-way shipping charges.
- COD orders returned to origin are not eligible for refund of COD fees.
8. Damaged or Missing Items
- Please inspect the package upon delivery.
- If the product appears damaged or tampered, please refuse delivery and contact us immediately.
- Report damage or missing items within 48 hours of delivery along with clear product photos.
- Once verified, we’ll issue a replacement or refund in line with our Return & Refund Policy.
9. International Shipping
- We currently offer international shipping to select countries including USA & Canada.
- All orders are shipped via express couriers on a prepaid basis.
- Estimated delivery: 7–12 business days (excluding customs clearance).
- Duties & Taxes: Import duties or local taxes (if any) are borne by the recipient.
10. Holidays & Unforeseen Delays
- Orders are not processed on Sundays and public holidays.
- Delays due to weather, strikes, or courier issues may occur; we’ll notify you of any major disruptions.
11. Contact Us
For shipping or order-related queries, please contact:
Nikori Foods Pvt Ltd
📍 House No. L-643, KH No. 97/10, Ground Floor, Block-L, Vijay Vihar, Rohini Ph-1, Delhi – 110085
📧 support@nikori.in
🌐 www.nikori.in